West Coast Gifts offers a 100% customer satisfaction policy. We want you and your customers to have a pleasant experience when purchasing our products. If you require technical support or manufacturer warranty support at any time, please contact our warranty department.
To receive a replacement or refund, all damages, defects, broken items and manufacturer errors must be reported within two days of receiving your order from West Coast Gifts. We accept returns on merchandise within three months of the original purchase date as long as the return is pre-approved and given a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted.
Please follow these guidelines to ensure a smooth return process:
If you receive merchandise that was damaged during shipping, please report it within 48 hours and include the following information in your report:
Please do not dispose of the damaged item until your warranty invoice or credit note is issued.
If items are missing from your shipment, please first ensure that you have emptied the package of all packing peanuts and that the items are in fact missing and have not been incorrectly counted, shelved or sold.
Please report missing items within 48 hours and include the following information in your report:
The following merchandise is non-returnable:
If your return does not follow the above guidelines, the incorrectly returned merchandise will be sent back to you on your next order from West Coast Gifts, or it will remain at West Coast Gifts until the return forms are completed correctly and any missing parts are returned. Incorrect returns are charged an additional restocking fee of 5% on top of the mandatory 15% restocking fee. We reserve the right to destroy any vaporizer not cleaned before being returned.
We strive to provide our customers with superior service, however, as a distributor we are not always able to warranty every item. If your customers experience issues with an item after repeated use, please direct them to the item’s manufacturer. We recommend informing your customers at the time of purchase that they should contact the manufacturer if they experience issues with the product.
If you have any questions or require assistance with returns, please contact our warranty department
*West Coast Gifts reserves the right to all final decisions regarding returns, and the right to change our policies and pricing at any time.